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​Privacy Terms

We have made revisions to this Privacy Policy, effective Aug 15, 2121. By continuing to use our services you agree to the Privacy Policy.

Effective Date: Aug 15, 2121

Kloud9 Cleaning Service LLC., and take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your Personal Information that relates to you as an individually identifiable person, such as your name, e-mail address, and mobile number or home number.

Th​is Privacy Policy explains:

What information we collect

How we use that information

How we may share that information and for what purposes

How we protect your information

How to contact us with questions about this Privacy Policy

This Privacy Policy applies only to (a) information that we collect on the websites, and site through the Kloud9 mobile applications.


a) Personal Information You Give Us​

We collect information that you voluntarily share with us through the Kloud9 Platform.

Contact information and identifiers, such as your name, physical address, telephone number, and email address

Log-in information and identifiers, including your Kloud9 Platform username and password.

Information about your home, such as the number of bedrooms, the types of appliances, zip code or postal code where your home is located and your instructions for servicing your home

Billing information, such as credit or debit card number, expiration date & security code.  ​

Ratings and reviews of the service professionals you engage through the Kloud9 Platform & Google Platform.

If you apply on the Kloud9 Platform for employment with Kloud, you may give us:

Contact information and identifiers, including your name, email address, telephone number, and mailing address


More about payment card information:

Although users can submit credit card or other payment card information to pay for a service through the Kloud8 Platform, Kloud9 does not receive this information itself. Payment card information is transmitted directly to a third-party payment card processor, Stripe, through an Internet connection secured by industry-standard Transport Layer Security (TLS) encryption technology. Stripe then communicates to Kloud9 whether your payment has cleared, but does not provide payment card information to Kl


You may, at your choice, complete surveys on the Kloud9 Platform or distributed by Kloud9 about, for example, your level of satisfaction with the Kloud9 Platform, your engagement with the Kloud9 Platform, and your awareness of Kloud9 Platform features. In some cases, we may link the information you provide in the survey with Personal Information in your Kloud9 account, such as your name or email address. When linked to Personal Information, your survey information becomes Personal Information too.

b) Information We Collect Through Technology

Web Beacons

We may include small graphic images or other web programming code, called web beacons (also known as "pixel tags", "web bugs" or "clear GIFs"), in our web and mobile pages and messages. The web beacons are minute graphics with a unique identifier. They are used to track the online movements of Web users. In contrast to cookies, which are stored in a user's computer hard drive, web beacons are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. Web beacons help us better manage content on the Kloud9 Platform by informing us what content is effective, monitoring how users navigate the Kloud9 Platform, counting users of the Kloud9 Platform, and counting how many e-mails sent by us were actually opened.

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